Lone Star Management General Services



	Services Administrative Services Financial Services Physical Property Services Architectural Review Services Support Services Consulting Services Administrative Services Organize annual and special meetings of Owners, and meetings of the Board of Directors of the association, including the preparation of notices, agendas and other necessary documents. Guide and assist the Board in the development of policies and procedures. Guide and assist members of the Board in the performance of their obligations. Advise and assist in the administration of the provisions of the governing documents. Keep all records of the affairs of the association and the Board, including the Declaration, Articles of Incorporation, By-Laws, Rules and Regulations, Resolutions, policies, minutes of the meetings, copies of contracts, etc. All these records belong to the association. Maintain registers of Owners, Officers and Directors and such other registers or schedules as required by the governing documents. Attend to all necessary correspondence on behalf of the Board. Resolve individual Owner requests as they pertain to the administration of the association, its common elements and governing "Rules and Regulations." Administer the Association's insurance portfolio including the filing of all claims. top of page Financial Services Prepare an annual budget. The budget is generally based on prior operating expenditures, estimated future expenses and required capital replacement reserves. Preparation, distribution of billing, posting, receiving and depositing of accounts receivable. Maintain checking, savings and other banking accounts in the name of the association. Bank accounts are maintained separately from all other accounts of Lone Star. The funds in these accounts will not to be commingled with any other funds controlled by Lone Star Association Management. Notify Owners of any delinquency and take reasonable action for the collection of the delinquent assessments as determined by the Board including timely interface with the association attorney and/or collection agency on severely delinquent accounts. Make all disbursements from assessments collected for normal recurring expenses as provided in the budget and as approved by the Board. Furnish monthly financial reports prepared on a modified accrual basis, which include all income and expenses and reflect the net cash position of the association. Assess the Developer for deficit funding associations and provide the necessary information on a timely basis to ensure adequate and timely funding. Assist in the annual audit of the association. top of page Physical Property Services As directed by the Board, authorize and facilitate those activities which are necessary to maintain the property. Issue work orders and monitor contractor performance to assure that work has been completed in a timely manner and to the satisfaction of the Board. Completion of cost effective and efficient contract bidding, negotiations and administration. Completion of property inspections and field supervision of contractors. Identification and notification to the Board of serious non-routine maintenance needs along with proposed solutions. top of page Architectural Review Services Regularly inspect the property. Observe, record and monitor deed restriction violations and contractor performance. Establish, coordinate and provide the administrative and secretarial functions of the Architectural Review Committee (ARC), including preparation, review and approval of architectural applications, correspondence with owners requesting ARC compliance or completion of applications, and all necessary correspondence related to the ARC. top of page Support Services Communicate with property Owners to understand their issues and find appropriate solutions. Issue notices of violations of association rules and regulations. Administer the association's insurance portfolio, including the filing of claims. Prepare, copy, print and mail association written communications. 24-Hour Emergency On-Call: Managers are on-call 24 hours per day, 7 days per week - including weekends and holidays. This service is provided to assist owners in emergency situations that threaten individual or community property. Backed by plumbers, electricians, restoration specialists, and other contractors, Lone Star facilitates the appropriate response to emergency situations. Prepare and mail welcome information to new owners. Administer clubhouse, party room, pool and other schedules. top of page Consulting Services Document review and/or planning Architectural review policies and procedures Design guidelines review and/or preparation Full Cycle Budgets Financial projections and cost analysis Assessment fee analysis Infrastructure and Amenity Planning Long range management planning Operational policies and procedures development Specification and contract development Transitional Planning top of page